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Texas Department of Public Safety

Account Management

USER: Anonymous (0,0) SERVER: DPSWEB8 DATE:4/19/2014 10:29:30 AM LANG:ENGLISH (UNITED STATES)

Accessing My Account

Helpful Links

FAQ

Accounts

Eligibility

Errors & Problems

Passwords

Other Questions


Who is Eligible to access the Secure Website?

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To be Eligible for an account on the CRS Secure Website, your organization must fit into one of the following two categories:


  1. Legislatively Authorized Private Entities:


    • Private Schools
    • Private Colleges
    • Residential Dwellings – including Housing Authorities for employment
    • Volunteer Centers
    • Safe Houses
    • In-Home Residential Service and Delivery Companies
    • Volunteer Children's Activity Providers
    • Private Health Providers – Nursing Homes/Home Health


  2. Legislatively Authorized Government Entities and Criminal Justice Agencies:


    • Cities – employment and licensing
    • Counties – employment and licensing
    • School Districts – public schools, region service centers, charter schools, and open enrollment charter schools.
    • Higher Education – state or public colleges and universities including community colleges
    • Hospitals and Hospital Districts – public/non-profit
    • Housing Authorities – tenants only
    • Public Transportation
    • Fire Departments
    • Regional Tollway Authorities
    • State Agencies
    • Count & District Clerks
    • Juvenile Probation


If you need additional assistance to determine if you are eligible for the Secure Website, please call 512-424-2474.

If you are not eligible for the Secure Website (secure.txdps.state.tx.us), you can still access the Public Website (records.txdps.state.tx.us).

What criteria determines DPS approval to utilize the Secure Website?

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Individuals must not have a criminal history record that reflects a conviction or deferred adjudication for a Class A misdemeanor or felony. Additionally, an individual must not have a criminal history record that reflects a conviction or deferred adjudication for a Class B misdemeanor within the past ten years.

An error message about "cookies" is displayed when I try to log in.

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A "cookie" is a small file that must be stored on your computer while you use the website. If this is not working, you may not be able to log in or create an account.

The solution to this depends on which web browser software you use to access the Internet.

If you are using Internet Explorer, follow these steps:

  1. Click on the "Tools" menu at the top of the web browser and select "Internet Options" from the menu.
  2. Select the "privacy" tab at the top of the window that opens.
  3. Make sure the level is set to MEDIUM. Use the slider on the left to adjust it if necessary.
  4. If the level has already been set to MEDIUM and you are still having trouble, click the "advanced" button.
  5. In the next window, check the boxes labeled "Override automatic cookie handling" and "Always allow session cookies." Make sure both cookie settings are set to "accept."
  6. Click "OK" on both windows.

If you are using Netscape, follow these steps:

  1. Click on the "Edit" menu at the top of your web browser and select the "Preferences" option.
  2. Click on "privacy and security," then click on "cookies."
  3. Make sure cookies are set to "accept" or "enabled" depending on your browser version.

What do I do if I forget my password?

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If your password isn't working, or if you forgot your password, please click on "Forgot your password?" on the login page.

How will I receive my reset password?

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You will receive your password reset by e-mail unless there is an invalid e-mail address.

I was told a password would be e-mailed to me, but I never received it.

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Please check your e-mail service for any junk e-mail filters or other settings which may prevent you from receiving e-mail. These features may be unique to your e-mail service and you may have to access them from your e-mail provider's website. If you are not sure how to access these features, please contact your e-mail provider for assistance.

The e-mail containing the password will have the address public_donotreply@txdpscrimerecords.org in the "from" field. If you have already turned off your junk mail filters and still cannot receive your password, try adding this e-mail address to your e-mail service's address book and then request a password again.

How can I change my password?

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If you are able to log into the website but want to change your current password, you can do so when logged in by clicking on "My Account" on the navigation bar, then selecting the option to change your password.

What is the Difference between the Public Site and the Secure Site?

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a. The Public Site provides public access to criminal offenses that resulted in a conviction or a finding of deferred adjudication, as allowed by Section 411.135 of the Texas Government Code.

b. The Secure Site provides specific access to agencies with the statutory authority to receive criminal history record information, as allowed by Section 411 of the Texas Government Code.

I need help with my Driver's License.

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The Crime Records Service website does not contain driving record information. If you need assistance with a license or record issue, please visit the main DPS website:

http://www.txdps.state.tx.us/

Can I search for driving records?

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The Crime Records Service website does not contain driving record information. If you need assistance with a license issue, please visit the main DPS website:

http://www.txdps.state.tx.us/

How do I find someone's release date or parole information?

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If you need to know when an offender will be released from prison, please contact the Texas Department of Criminal Justice:

http://www.tdcj.state.tx.us/offender_information.htm

How can I add another person to my Public Website account?

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To add a new user to your existing account:

  1. Make sure you are logged in. Your user ID will appear in the upper-right corner of the website in black letters if you are.
  2. Click on "New User Sign Up" on the left side of the page.
  3. Select "Add another user" on the next page.
  4. Enter the new user's contact information and options on the following pages. When this process is completed, the new user will receive a password via email.

How can I change the name, address, or other information listed on my Public Website account?

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To change the contact information for your account:

  1. Log into your account and click on "My Account" on the navigation bar.
  2. Click on "My Profile (View/Update)" on the next page.
  3. Click on "Edit contact information".
  4. Enter the new information as desired.
  5. Click "Save" at the bottom of the page.

I don't want to use the website anymore. How do I cancel my account?

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Accounts cannot be canceled or deleted. Searches on the CRS Public Website are pre-paid only. You will not be billed for anything if you do not make a purchase on the website. If you do not wish to use or pay for the website, you do not need to do anything to the account.

If you have not completed a credit card transaction, you will not be charged. If you printed a check payment order form, but did not yet send the check, you do not need to do anything to cancel the order. The order form can be destroyed and is not saved on your account unless it is mailed to us.

If you wish to change information listed on your account, you can do so when logged in by clicking on "My Account" on the navigation bar.

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