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Texas Department of Public Safety

Criminal History Search

USER: Anonymous (0,0) SERVER: DPSWEB6 DATE:4/23/2014 3:05:47 PM LANG:ENGLISH (UNITED STATES)

Criminal History Search Support

Support by Phone

  • For support on this topic, call (866) 220-0679

Support By Email

Helpful Links

Criminal History FAQ

Criminal History

Advanced Searches

Errors & Problems

Search Credits


How can I view searches that I have already entered?

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To view your old searches:

  1. Sign in with your user ID and password.
  2. Click on "Criminal History Search" on the navigation bar.
  3. Click on "Your Search History."

Note that the results of previous searches are available for a limited time period. If your search has expired, you will need to enter a new search.

What are search credits and how many do I need to buy?

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One search credit will let you enter one search and view one matching record if there are any that match your search information. A search credit will still be used even if there are no matches or if you do not view a matching record.

Additional search credits will be used if you repeat the search with the same or different search information, or if you view more than one person's record in the search results list.

Generally you will only need one search credit for each person you are searching for, but you may need to use more if you know of more than one name the person has used, you are not sure of the spelling of their name, or there are any other reasons why you may want to search for more than one combination of information by doing multiple searches.

Search credits for the Department of Public Safety CRS Public Site are $3 plus a fee added to the total order depending on the payment method. You can see how the exact amount will be calculated by logging into the website, clicking on "Criminal History Search" on the left side of the page, then clicking on "Purchase Credits"on the next page. Currently, check payments will have a fee of $1.25 added to the total and credit card payments will have 2.25% of the order plus $0.50 added.

Search credits purchased by credit card will be available to use immediately. Search credits purchased by mailing in a check will be available on your account when we receive your check and enter the check information to be processed.

What is meant by an Offline request?

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Offline is the term used for a record that has not been computerized and must be manually processed by a technician in the Criminal History Inquiry Unit. If you receive an indication that one of your search results requires offline service, you will be notified in the Message Center that the offline is ready for retrieval.

I entered a search, and it says "Search Added to Queue" at the top of the page.

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If the Multi-Entry feature box on the search page was enabled when you submitted your search, the search will be added to your pending search queue instead of processing. The Multi-Entry feature allows you to continuing entering additional searches without waiting for each to process, then submit all searches at once when you are done entering the data.

If you submitted a search with the Multi-Entry feature enabled and are ready to view the results, click on "View/Submit" above the search box.

How do I report Inaccurate Data?

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If you find a record with missing or incorrect information, please call (512) 424-7256.

Why can't I find the record I am searching for?

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The CRS Public Site will only find public criminal record information. If you are not able to find a record that you think should be available on the public site, or if you find a record with missing or incorrect information, please call (512) 424-7256.

If you need a copy of your own record and it contains information that is not available on the public website, please call 512-424-2474 for information about other ways to receive record information.

How much do search credits cost for the Public Website?

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Crime Records Service Public Website

Credit Card Purchases
The cost of each credit is $3.00 plus a convenience fee of 2.25%. Each time you purchase credits with a credit card you are charged a transaction fee of $.50 for each purchase regardless how many credits you are purchasing. Credits from credit cards will be available immediately.

Check Purchases
The cost of each credit is $3.00. Each time you purchase credits by mail you are charged a $1.25 convenience fee regardless how many searches you are purchasing. Credits from mailed checks will be available once payment is received.

How can I purchase Credits?

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There are two ways to purchase search credits:

  • Online with a Credit Card (VISA/MAST/AMEX/DISC).
  • By mailing in a check.

To purchase credits, click on the purchase option which appears on either the main Criminal History page or the search page.

Can I get a refund for credits?

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Note: A 'NO MATCHING RECORDS' response is a valid search
result and refunds will only be made for unused credits.

To request a refund for unused search credits on the Secure or Public Website, please send an email to:
AFIS.CJIS@dps.texas.gov

You will need to provide:

  • Name
  • User ID
  • Organization (if applicable)
  • Address of Organization or Individual
  • Telephone Number
  • Date of Transaction
  • Amount of Transaction
  • Amount of Refund Requested
  • Invoice Number
  • Last Four Digits of Credit Card Number Used to Purchase the Credits

My credit card was declined.

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If you get a decline message for a credit card transaction, please try the following:

  1. Try submitting the transaction again in a few minutes.
  2. Call the bank that issued the card to find out if there is a reason why this specific transaction was not approved.
  3. If you have tried all of the above and there is still a problem, please contact us using the email form on the "Support" page. Provide all error or decline codes displayed.

Can users share credits?

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Search credits purchased by any user on an account will be available to any other user listed on the same account. To view a list of users on your account, click on "My Account" on the navigation bar, then click on "Organization Profile".

How can I find out if or when I purchased search credits?

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To view your recent search credit purchases:

  1. Click on "Criminal History Search" on the navigation bar.
  2. Click on "Your Purchase History."
  3. Your most recent check and credit card purchases will be displayed along with your recent use of credits. Note that check purchases will not be displayed until your payment is received and processed.

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